I downloaded the software, but now I can't find it. Where is it?

Partypoker 24/7 Customer Service. Please use the Contact Page to contact our Customer Service Team. Contact Page to contact our Customer Service Team. You are seeing this page as your computer is unable to connect to our game servers. This could either be because of your internet connection or our game servers might be facing a problem. Report from partypoker support staff.

Just go to Start >>Find >>File or Folders and type in partypokerSetup.exe in the 'Named:' box. Once you've found it, double-click the file and you're up and running. You can also create a shortcut for this file on your desktop.

Do I need to go to the partypoker website every time I want to play?

No. Just double-click on the partypoker icon on your desktop and it will automatically connect your PC to partypoker. Enter your account name and password and click on 'Log in' to start playing.

How do I fix any problems I'm having connecting to partypoker after an upgrade?

Sometimes your firewall will fail to recognise the upgraded version of partypoker, and will block access to the site. To correct this, just open your firewall and set it to allow access to the partypoker software.

What are the minimum system requirements needed to play?

You'll need:

A Pentium system with at least 128MB of RAM

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What about different operating systems?

What can I do if I am unable to download the set-up file from the website?

Please check if you have enough disk space on your computer to save the set-up file, and make sure you are connected to the internet. Also, make sure you have the necessary privileges to download files from the internet onto your computer. Log in to the administrator profile and then attempt to download the set-up file. Also make sure your internet connection is stable throughout the download process If the download process is interrupted for any reason, please delete the set-up file you have partially downloaded and then begin the download process again

I am unable to install the application, what should I do?

Make sure you have enough disk space on your computer to install the application. Ensure you have the necessary privileges to install applications on your computer. You need administrative privileges to install our software on your computer (log in as admin rather than as a guest user). Note that you can create a new profile with installation rights if you are logged in to the administrative profile on your computer.

What does the message Error “Not a valid Win32 application/Invalid Packet Size/Incorrect File” mean?

This error message can be caused by any of the following: The file as a whole is corrupt, or one or more of its contents are missing. If you used third-party software to shorten the file's download time, try downloading the file again without it. After downloading, and before beginning installation, make sure that the file size of the set-up file is correct. The file is not compatible with the operating system. See here to find out if partypoker is compatible with your operating system. If it is not compatible, you should upgrade your operating system. The file is not compatible with your hardware. If you get this error message during installation, it is possible that you do not have the latest drivers installed on your computer. Install the latest multimedia drivers on your computer.

How do I install a digital certificate?

If a pop-up showing 'Unknown publisher' appears during installation, follow these steps:

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Why can't I upgrade the software?

If the blue bar keeps running in loops, or if the upgrader simply stops downloading, then we suggest uninstalling and reinstalling our software.

How do I uninstall then reinstall?

Simply click on ‘Start’, then ‘All programs’, ‘partypoker’ and ‘Uninstall’. Then re-download the software from the website and reinstall it.

What if I am having first-time connection problems?

You may be unable to connect to our game servers despite being connected to the internet because of a firewall installed on your computer. This means the ports used by our software are blocked. Firewalls like Norton Internet Security, Zone Alarm, Windows XP, and McAfee Personal Firewall may block the application's access to the internet. We use TCP protocol and the ports 443, 2147 for communication. Please ask your network administrator or the person in charge of maintaining your firewall configuration to open up these ports for outgoing and incoming traffic, or to allow the application to access the internet.

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What if I have connection problems after an upgrade?

Firewalls will sometimes fail to recognise upgraded party products, and block them. Open your firewall and ensure that party software is allowed access.

You have two options for closing your account or selecting a time-out period from playing. Please select thoughtfully the reason for which you want to close your account:

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1. If you have developed or feel at risk of developing problematic gambling behaviour, please visit the Self Exclusion page in your account. You have two options:
   
   • Initiate a time-out for a definite duration (1 day / 2 days / 1 week / 1 month): if you select a time-out, your account will be automatically reopened at the end of this duration.
   • Self-exclude indefinitely: you will be excluded from gambling for an indefinite period of time. If you want to revoke your self-exclusion, you can only do this after a minimum duration of at least 6 months has passed by contacting the Customer Service team.
   
   You will not be able to reopen your account until the specified definite duration has passed, or at earliest 6 months after self-exclusion in the case of an indefinite duration.
   
2. If you would like to close your account for any other reason, please visit the Service Closure page. In this page, you are able to close one or more products, or your account, with the following options:
   
   • Close for a definite duration (1 week / 1 month / 3 months / 6 months, or until a defined date): if you select a definite duration of closure, the selected product(s) will be automatically reopened at the end of this duration.
   • Close for an indefinite duration: your selected product(s) or all products will be closed indefinitely.
   
   You can reopen all closed products on the Service Closure page at any time.

Please note that for either self-exclusion from your account or for service-closed product(s) where applicable:

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• You will no longer be able to play with real money.
• If you close all available products or self-exclude from your account, you will no longer be able to make deposits.
• As the case may be, you can request the withdrawal of any cash balance you have in your account.

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No matter whether you close your account yourself or it is closed by the Customer Service team, your personal details cannot be deleted. They must be kept for your own security until the expiration of the statutory period of limitation, since they might be necessary for enforcement, assertion or defense of legal claims vis-à-vis the public administration or courts. Customers may request deletion of the data upon expiration of this period. Once an account has been blocked, you cannot register with partypoker again.